Company says Windows updates are actually getting better

Nov 14, 2018 05:39 GMT  ·  By  ·  Comment  · 
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Microsoft says the quality of its updates is improving
   Microsoft says the quality of its updates is improving

Microsoft has finally re-released Windows 10 version 1809 after pulling it early last month due to a bug leading to the removal of user files stored in libraries.

While the company remained pretty much tight-lipped since it halted the rollout of version 1809, in a detailed article explaining its focus on update quality, Microsoft says it’s committed to never making the same mistake twice.

In other words, Microsoft will pay more attention to the quality of the updates it ships to users, explaining that despite the version 1809 fiasco, its data shows a declining customer incident rate.

Microsoft claims Windows 10 April 2018 Update has what it calls the highest Net Promoter rating of any version of Windows 10. The Net Promoter Score (NPS) refers to a ratio of promoters and detractors of and from a Windows 10 version. And as it turns out, most users were pleased with the quality of the April update.

Focus on transparency

The Redmond-based software giant says that beginning today, it would continue working with customers and partners more effectively to track down possible issues and fix them before they hit our systems.

“While we are encouraged by these improving quality trends at scale, we also understand that the trend doesn’t matter if you happen to be one of the people experiencing an issue,” Michael Fortin, Corporate Vice President, Windows, says in a post.

“Our goal is to provide everyone with only the best experiences on Windows, and we take all feedback seriously. We are committed to learn from each occurrence, and to rigorously apply the lessons to improve both our products and the transparency around our process.”

Microsoft has also promised more transparency on the work it does on updates, explaining that its aim is to inform customers about every important decision it makes.

“We believe in transparency as a principle and we will continue to invest in clear and regular communications with our customers when there are issues,” Fortin noted.

The next major Windows 10 feature update is due in the spring of 2019, and insiders in the Fast ring can already give it a try with the latest preview builds.

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